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eBay Terms and
Conditions... |
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Payment Terms:
We accept payment by PAYPAL, Visa, Mastercard, Delta, Switch, Maestro, Cheque, (Please allow up to 10 days for cheques to clear), or postal order. We do not accept payment by bank transfer. Please note if paying by PAYPAL we are required by Paypals buyer/seller protection policy to send the goods to the address specified by Paypal. We are unable to amend this after you have made payment through Paypal. Customers can however specify an alternative delivery address within Paypal.
Delivery:
Generally, orders are dispatched within 2-3 working days.
(Our office hours are 9am -
5.30pm Monday-Friday). In the
event an item is out of stock we will contact you to
advise of any delays or offer an alternative. Smaller
items are dispatched by Royal Mail 1st Class Post. Larger
items will be dispatched by our courier - CCL/Business Post
- and are fully insured
whilst in transit. Please ensure you check the items
thoroughly before signing for them -
if the items are
damaged on delivery, please ensure you sign for them as
'damaged'. Goods are dispatched direct from our warehouse and therefore cannot be collected from our main store.
Our courier - CCL/Business Post
- only deliver Monday -
Friday. They are unable to specify a time
of delivery and do not deliver at the weekend. If there is
no-one available to receive the goods then a card will be
left with the local Business Post depot details for you to contact them to arrange
a suitable delivery date. They will then hold the goods
awaiting your response. Once you have contacted them and
they have made a second delivery attempt, if there is
still no-one available to receive the goods then you will
be required to uplift the goods yourself from their local
depot or pay a further charge to have the goods
re-delivered. We require a signature upon delivery of the
goods. Our courier CANNOT leave the goods without a
signature. If they are not collected, they will be
returned to our warehouse and you will be credited for the
cost of the goods - NOT the shipping charges.
PLEASE NOTE -
Prices quoted are for delivery to MAINLAND UK ONLY.
Delivery to Northern Ireland and the Islands carries a
surcharge of £
10.00. This charge is levied by our courier.
We do not deliver to Southern Ireland or the Channel
Isles.
Goods
PLEASE NOTE - Goods advertised on our eBay store are NOT AVAILABLE IN OUR MAIN STORE at these prices. Most items are exclusively avaiable only through our website or our eBay store.
We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable. All prices quoted include VAT at the current rate of 17.5% All goods remain the property of McCormacks Music Ltd until paid for in full. Prices and manufacturers specifications subject to change without notice.
Warranty:
All goods are supplied with One Year Manufacturers Warranty.
In the event of any problems simply contact us by phone on 0141 445 0090 or email us at
ebay@mccormacks-music.com quoting your receipt number. Buyers are responsible for the cost of returning goods to us which are covered under warranty.
Risk:
Once we have delivered the goods to your door you are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Returns:
In the unfortunate event of any failure of any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item.
If the item is under warranty simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return the item to you.
If you are unable to send it to us we can collect for a charge of £12.
If we have collected any item which proves not to be faulty, then the customer shall be liable to pay for the uplift and re-delivery charge (usually a total of £19).
If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £7 fee (charged to us by our courier), or ask that the item be returned by the customer directly.
ALL returns must be authorised by email or phone by McCormacks Music Ltd before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.
Consumer Protection:
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in 'as new' condition. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee (usually £
15) if the customer cannot return the goods themselves.
These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&
OE. and the Distance Selling Act 2000.
Privacy and Data Protection:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We do not pass on ANY customer's personal details to any other company or organisation for any reason.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with 'unsubscribe' in the subject. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
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McCormacks
Musical Instruments
Ltd. - 29-35
Bath
Street -
Glasgow - G2
1HT
Tel. 0141 332 6644 -
Fax. 0141 353 3095 - E-mail
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info@mccormacks-music.com
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